Terms of service

The service

Vitrine lets you create an online shop published at <name>.myvitrine.shop or on your own domain: catalogue, cart, checkout by Mobile Money, card, cash on delivery or WhatsApp, order tracking, dashboard and visibility score.

Your account

You provide accurate information and keep access to your phone and sign-in codes. You are responsible for the activity on your account and of the members you invite.

You are the seller

The sale is made between your shop and its customers; Vitrine provides the tool and is not a party to the sale. You are responsible for your products, their descriptions, prices and stock, delivery, returns, refunds and warranties, your shop’s legal information and your tax obligations, under the law of the countries where you sell.

Forbidden: unlawful, counterfeit, stolen or dangerous products, weapons, drugs, medicines without authorisation, protected species, and any misleading content, content infringing others’ rights or fake reviews presented as real. We may unpublish a manifestly unlawful shop or product.

Online payments from customers

On the Pro plan, your customers can pay by Mobile Money or card. These payments are processed by our payment provider; amounts collected for your shop show in your balance and can be withdrawn to a Mobile Money number. Applicable fees and delays are shown to you before online payments are turned on.

If a payment is disputed or fraudulent, the amount concerned may be held while it is reviewed. Cash on delivery and WhatsApp orders are collected by you directly.

Your content

You keep ownership of your content. You allow us to host, display and distribute it (shop, share images, sitemap, llms.txt, Google Shopping feed, submission to engines) only to provide the service.

Visibility: no ranking guarantee

Vitrine applies search best practices and makes your shop readable by AI engines. No ranking in a search engine and no citation by an AI engine is guaranteed: those services decide on their own. The visibility score measures the quality of your listings and what engines answer at the time of the test.

Plans and payment

The Free plan has no time limit. Paid plans are billed monthly or yearly, by card (renews automatically until cancelled) or by Mobile Money (each payment covers one period, with no automatic charge).

Each plan’s limits are described on the Pricing page and enforced by the service. When a paid period ends without renewal, the account returns to Free: the Vitrine badge comes back, online payment leaves the shop and a custom domain redirects to the subdomain.

Cancellation and deletion

You can cancel at any time from the dashboard: the plan stays active until the end of the paid period. You can delete your account: shops go offline at once and data is erased after 30 days, during which you can cancel.

Subscription refunds: you can ask for a refund of a payment within 14 days of it, by writing to samuelmbabhazi@gmail.com or, for a card payment, directly to Paddle, the reseller that collected it. After that, the current period remains due and is not refunded; cancellation takes effect at its end.

Availability and liability

We do our best to keep the service available and secure, without guaranteeing uninterrupted availability. Our liability is limited to direct damages, to the extent permitted by law.

Changes and governing law

We may update these terms; significant changes will be announced before they take effect.